Return Eligibility

• Rented devices must be returned in their original condition, free from damage or unauthorized modifications.
• If a device is defective, damaged, or not functioning properly upon delivery, you must notify us within 24 hours of receiving it to be eligible for a replacement.
• Normal wear and tear are acceptable, but any significant damage may result in additional charges.

Exchange Policy

• If you experience issues with a rented device, we will attempt to troubleshoot the problem remotely. If unresolved, we will provide a replacement of the same or similar model, subject to availability.
• Exchanges are only permitted for functional issues; preferences or upgrades are not covered under the exchange policy during the rental period.

Return Process

• Devices must be returned by the agreed-upon rental end date to avoid late fees.
• All accessories, chargers, and provided packaging must be included in the return. Missing or damaged accessories may incur extra charges.
• The return must be initiated by contacting our support team, and we will provide return shipping instructions or arrange pickup, depending on the rental agreement.

Refund Policy

• Refunds for defective devices are processed only if a replacement is not available.
• Security deposits, if applicable, will be refunded within 7-10 business days after the device is returned and inspected.
• If a cancellation occurs before the device is shipped, a full refund is provided. Once the rental period begins, refunds are not issued except under special circumstances.

Damage and Liability

• Customers are responsible for any physical damage or loss of the device during the rental period.
• Charges for repairs or replacements will be determined based on the extent of damage and current market value.
• In case of theft or loss, customers must report the incident immediately and may be required to cover the replacement cost.

For any return, exchange, or refund inquiries, please contact our support team at sonucomputers.sales@gmail.com or +91 9019333544