Shipping Policy

• We provide shipping for all rental devices to specified serviceable locations. Delivery availability will be confirmed at the time of order placement.
• Shipping costs, if applicable, will be mentioned at checkout. Some locations may qualify for free delivery based on order value or promotional offers.
• Devices are shipped only after full payment or security deposit clearance, as per the rental agreement.

Estimated Delivery Time

• Orders are typically processed within 24-48 hours after confirmation.
• Standard delivery times range from 3-7 business days, depending on your location.
• Expedited shipping options may be available at an additional cost.

Delivery Terms

• Customers must provide accurate shipping details. Any errors in the provided address that result in delays or non-delivery will be the customer’s responsibility.
• Deliveries will require a valid government-issued ID for verification upon receipt.
• If a customer is unavailable at the time of delivery, reattempts may be scheduled, potentially leading to additional charges.

Risk and Ownership

• The rental device remains the property of our company throughout the rental period.
• Risk of damage or loss transfers to the customer upon successful delivery. Customers must ensure safe handling and secure storage of the device.

Delayed or Failed Delivery

• While we strive to meet estimated delivery timelines, delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or high demand.
• If your order is delayed beyond the expected time, you may contact our support team for updates.
• If a shipment is lost in transit, we will work with the courier to investigate and, if necessary, arrange a replacement.